PRIVACY POLICY STATEMENT FOR WWW.STREAMLIGHT.COM

Last Updated: August 2024

We strive to ensure that our products and services are generally accessible to people of all abilities. To access this Privacy Policy in a different format, or if you have any questions or concerns regarding this Privacy Policy or our privacy practices, please: email us at webmaster@streamlight.com; call us at 1-800-523-7488; or click here.

Thank you for your interest in Streamlight, Inc., and thank you for visiting http://www.streamlight.com/ (the “Website”). For nearly 50 years, Streamlight has been a leading manufacturer of flashlights and related equipment. Streamlight was founded on principles of trust and integrity and has become known in the industry for the delivery of outstanding products and services. The privacy and protection of your personal information is vitally important to us. It is for this reason we take the issue of safeguarding your privacy online very seriously.

In addition to reviewing this Privacy Policy, please read our Legal Notice. Your use of www.streamlight.com constitutes your agreement to the terms and conditions in the Notice. If you do not consent to the collection, use and disclosure of your personal information as described in this Privacy Policy, do not use this Website. If you have any questions or concerns, please do not hesitate to contact us.

We have, therefore, created a Privacy Policy which respects the privacy and security of each and every visitor to our Website. If you are a resident of California, please review our Supplemental Privacy Notice for California Residents.

Our goal is to provide you with an internet experience that delivers the information, resources, and services that are most relevant and helpful to you.

Unfortunately, we cannot guarantee data transmission over the Internet to be 100% secure. Accordingly, despite our efforts to protect your personal information, Streamlight cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

Information We Collect:

In some instances, we may collect the following information about you, either directly or through persons or entities acting on our behalf.

Information You Provide to Us
We collect information you provide directly to us, such as information resulting from your transactions with us, our affiliates, distributors and service centers. We may collect identifiers, such as your name, address, and e-mail address, when you provide this information to us through applications, forms, online registrations, product registration cards, surveys, or in connection with polls or contests. Regarding Credit Cards, we process credit card purchases through our U.S. domestic only Parts Store using a third party credit card processing service. Credit Card information through this store is not made available to us by this third party processing service.

Information We Collect through Your Use of our Online Services
We also automatically collect information when you visit our website, such as navigation patterns at the site on an aggregate basis and information we collect through Internet cookies or clear gifs, such as time spent on our website and which pages are visited. Internet cookies allow us to customize our Website for you based upon information you provide to us, such as by displaying only those items that may be of interest to you or making it easier for you to access your account information. For further information please see the Section on Cookies and Similar Technologies below.

Information We Collect from Other Sources
We may also receive information from other sources and combine it with information we collect from you. For example, we may obtain information about you from commercially available sources such as data aggregators and public databases. This information may include your name, demographic information, interests and publicly-observed data (such as from social media and shopping behavior), homeowner loss history, credit information, and information about your residential properties.

About Cookies:

Overview of Cookies and Similar Technologies
"Cookies" are small text files that are stored on your browser or device by websites, apps, online media and advertisements. There are different types of cookies. Cookies served by the entity that operates the website or app you are visiting or using are called "first party cookies." For instance, the cookies served by us while you are using our online services are first party cookies. Cookies served by companies that are not operating the website or app you are visiting or using are called "third party cookies." We do not allow third party cookies on our website.[1] 

Cookies may also endure for different periods of time. "Session cookies" only last only as long as your browser or app is open. These are deleted automatically once you close your browser or app. Other cookies are "persistent cookies" meaning that they survive after your browser or app is closed (for example, they may recognize your computer when you re-open our online services).

"Pixel tags" (also called web beacons, clear GIFs or action tags) are small blocks of code installed on (or called by) a webpage, app or advertisement which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information (including the small text file (the cookie) that uniquely identifies the device). Pixel tags can also be used to monitor the way in which visitors interact with websites, electronic communications and the content thereon/in. Pixels also provide the means by which third-party partners set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. "Software Development Kits" (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

"Local storage" refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache).

"Log file information" (also called "server logs") refers to information that is automatically reported by your browser each time you access a website, including your web request, IP address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, language and other such information.

In this Privacy Policy, these and similar technologies are collectively referred to as "cookies and similar technologies".

Types and Purposes of Cookies and Similar Technologies
These cookies and similar technologies receive and track certain data about your device (such as your device type, operating system, device IP address, mobile network carrier, and anonymous device) and interaction with our online services and communications (such as access dates and times, features or pages viewed, and approximate location based on your IP address). The following table sets out the different categories of cookies and similar technologies that our online services and electronic communication use and why we use them.

Your Cookie Choices
Most web browsers are set to accept cookies by default. You can typically choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or "Preferences" menu.

For further information about cookies and similar technologies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

Web Browser Do Not Track (DNT) Headers
Some web browsers may transmit DNT signals to websites to communicate a request that activities and identifying information not be tracked across browsers and devices. Because there is no industry standard on DNT signals, our online services do not currently respond to these DNT signals.

Data Transfer
We may transfer the information described in this Privacy Policy to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your information in accordance with this Privacy Policy. Nonetheless, your personal information may be subject to foreign laws and may be accessible by foreign government authorities, courts, law enforcement and regulatory agencies.

How Your Information is Used:

We use personal information in different ways, depending on the type of personal information we collect from you and the context in which we collect it. The personal information can be used for purposes such as personalization and verification. It can also be used to help us identify which areas of our site are of interest to our visitors. This lets you use our services more easily and lets us keep track of certain statistical information that helps us improve our site. In limited instances, Streamlight provides aggregate information regarding the use of its website to its distributors, business partners and advertisers. Lastly, we collect the Internet Protocol (IP) addresses of its visitors for the purposes of system administration.

Who Has Access to the Information

Except as described below, Streamlight will not willfully disclose any individually identifiable information about its users to any third party without first receiving that user's permission. In certain circumstances, Streamlight may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of Streamlight. See the Compliance with Legal Process explanation below.

With regard to aggregated and non-identified data, Streamlight may maintain aggregate data or other non-identified information about you, such as usage statistics, online traffic patterns and user feedback. In addition to using this information for the purposes discussed in this Privacy Policy, we may disclose this information to third parties without restriction.

Compliance with Legal Process

We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the Streamlight website; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

How We Protect Your Information

The privacy and protection of your personal information is vitally important to us. The use of, and access to, nonpublic personal information by Streamlight is restricted to those employees who need to know the information to provide products, services or support to you. We maintain appropriate physical, electronic, managerial and procedural safeguards to guard your nonpublic personal information provided online to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information.

E-Mail

Except as permitted by this policy, Streamlight does not send unsolicited e-mail. The email address provided by you at registration may be used to contact you regarding (1) account status (including confirmation of registration), (2) major changes to the website and/or the Privacy Policy, and (3) participation in user surveys, asking for feedback on the website and existing or prospective products and services, as well as information to better understand our users. It is important to note that any e-mail communication to and from our site is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (from the Contact Us section of the site). You should remember that whenever you voluntarily disclose personal information online, such as on message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although Streamlight tries to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

Choices You Have About How Streamlight Uses Your Information

We strive to provide you with as many choices and as much control as possible regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

You may also send us an e-mail message at webmaster@streamlight.com to request access to, correct or delete any personal information that you have provided to us. To protect your privacy, we will only respond to e-mail messages sent from the e-mail account you used to set up your account. Should you elect to have your information deleted, we will also delete your user account.

If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this Website may then be inaccessible or not function properly.

This Website may provide forums and other areas where you can communicate with others and publicly post information. You have no privacy rights in public postings. All information you post will be accessible to anyone with internet access, and any personal information you include in your posting may be read, collected and used by others. Please do not post any personal information.

If You Do Not Want to Receive Promotions from Streamlight

If at any time in the future you wish to stop receiving promotional offers from Streamlight, you may call us directly with your request.

Minors

Our online services are not intended for or designed to attract children under the age of 13. Moreover, we do not knowingly collect any personal information from anyone under the age of 18 without the consent of a parent or guardian, and you must be 18 years of age or older to submit any information to us.

Policy Modifications

This Privacy Policy may be modified from time to time; notice of changes will appear on this page, so check back often. However, any such change will always be prospective and take effect after the “Last Updated” date. If you have any questions about this Privacy Policy, please do not hesitate to call or email us by using our Web page link Contact Us.

In Conclusion

We hope that this privacy policy adequately explains our commitment to guarding against the misuse and abuse of any personal information you may wish to give us. We welcome any questions or comments you have about the Streamlight website. Please contact us directly by phone or by email by using our Web page link Contact Us.

SUPPLEMENTAL PRIVACY NOTICE FOR RESIDENTS OF THE EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM, AND SWITZERLAND

1. Legal Bases for Collecting and Using Personal Information

Our legal bases for collecting and using the personal information described in the Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. Generally speaking, we will collect and process your personal information only where we need the personal information to perform services for you for which you have contracted with us, or where the processing is in our legitimate interests to achieve purposes described in the Privacy Policy and not overridden by your data protection interests or fundamental rights and freedoms, we will rely upon your consent where we are legally required to do so. In some cases, we also may have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person.

2. Additional Rights under the General Data Protection Regulation (GDPR)

• Right to Restrict or Object to Processing. You have the right to object to your Personal Information used in the following manners: (a) processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); (b) direct marketing (including profiling); and, (c) processing for purposes of scientific/historical research and statistics.
• Right to Lodge a Complaint. If you reside within the EEA, a list of National Data Protection Authorities can be found here. If you reside in the United Kingdom you can contact the Information Commissioner’s Office here.
• Right to Withdraw Consent where our processing is based on your consent.

3. International Data Transfers

We may disclose your personal information within Streamlight or with a vendor, which may involve transferring your data outside the EEA, United Kingdom, or Switzerland.

When we transfer your personal information out of the EEA, United Kingdom, or Switzerland to a country that does not have an adequacy decision pursuant to Article 46 of the GDPR, including the United States, we implement European Commission-approved transfer mechanisms[2] . To the extent required by applicable data protection laws, we transfer your personal information only where we have obtained your explicit consent; the transfer is necessary for the performance of a contract with you or for the implementation of pre-contractual measures taken at your request; the transfer is necessary for the conclusion or performance of a contract between you and Streamlight; the transfer is necessary for important reasons of public interest; or the transfer is necessary for the establishment, exercise or defense of legal claims.

Please contact us if you have any questions about the specific mechanism used by us when transferring your personal information out of the EEA, United Kingdom, or Switzerland.

SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

We may collect these categories of personal information from you when you provide it to us, such as when you purchase products, participate in a contest or questionnaire, submit reviews, sign up for our e-mails, or communicate with customer service. We may also collect personal information through your cookies and other tracking technologies when you interact with our Website. We may also receive personal information from third parties.

SENSITIVE PERSONAL INFORMATION: We do not collect sensitive personal information, as defined by the CCPA. Therefore, we also do not process sensitive personal information for purposes not permitted by the CCPA.

MINORS UNDER THIRTEEN: Our online services are not intended for or designed to attract children under the age of thirteen. We do not knowingly collect the personal information of children under the age of thirteen.

2. Purposes for Processing Personal Information

We may use all categories of personal information described in section 1 above for the purposes we described in the main Privacy Policy. We do not process Personal Information for purposes of profiling or engage in automated decision making in furtherance of decisions that produce legal or similarly significant effects (which means a decision that results in the provision or denial of financial or lending services, housing, insurance, education enrollment or opportunity, criminal justice, employment opportunities, health-care services, or access to essential goods or services).

We may also deidentify personal information and analyze those data for statistical or any other purposes permitted by law. When we do so, we take reasonable measures to ensure that the information cannot be associated with a consumer or household, and we maintain and use the information in deidentified form. We will not attempt to reidentify the information, except that we may attempt to reidentify the information solely for the purpose of determining whether our deidentification processes satisfy applicable legal requirements. After it has been deidentified, the information is no longer personal information and is not subject to this Supplemental Notice.

3. Data Retention

We retain personal information for the period reasonably necessary to fulfill the purposes outlined in Section 2, above.  

4. Disclosures of Personal Information

In the past twelve months, we may have disclosed the categories of personal information listed in Section 1, above, as described below, for the purposes listed in Section 2:

• To our vendors. We may disclose personal information with companies that perform services on our behalf. Our vendors are required by contract to protect the confidentiality of the personal information we share with them and to use it only to provide services on our behalf.
• To our affiliates. We may disclose personal information with our subsidiaries and parent and sister corporations (our "Affiliates"). Our Affiliates use personal information we disclose to them in accordance with our Privacy Policy and this Supplemental Notice.

We may also disclose personal information, as needed, in the below contexts:

• Change of Control. We may disclose personal information to a successor entity or purchaser upon a merger, consolidation, or other corporate reorganization in which we participate, a sale of all or a portion of our assets, or pursuant to a financing arrangement. In this situation, we will seek assurances that the successor entity or purchaser will process personal information collected by us in accordance with our Privacy Policy and this Supplemental Notice.
• Government and Legal Disclosures. We may disclose personal information if we believe that disclosure is appropriate to comply with the law or a court order, subpoena, or other legal process; to prevent or investigate a possible crime, such as fraud or identity theft; or to protect the rights, property, or safety of Streamlight, our customers, or others.

5.  No Sale of Personal Information

We have not sold or shared Personal Information about California consumers in the past twelve months. Relatedly, we do not have actual knowledge that we sell or share personal information of California consumers under 16 years of age. For purposes of the CCPA, a “sale” is the disclosure of personal information to a third party for monetary or other valuable consideration, and a “share” is the disclosure of personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.

6. CCPA Privacy Rights

The CCPA provides California residents with various rights with respect to the collection and use of their personal information, subject to certain exceptions. Please read this Section carefully to learn what rights may apply to you under the CCPA.

Rights that Require Verification. You may exercise the data subject rights below by contacting us at webmaster@streamlight.com, by calling 1-800-523-7488, or by clicking here and submitting details regarding your request. You may also authorize an agent to make data subject requests on their behalf. In such instances, authorized agents may use the same methods as you to submit the requests on your behalf. To verify your identity and protect your personal information, we may ask the requestor to provide information that will enable us to verify your identity in order to comply with your data subject request, such as asking your agent to provide proof of signed permission from you, or ask you to confirm with us directly that you provided the agent with permission to submit the request. Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. In some instances, we may decline to honor your request if an exception applies under the CCPA. We will respond to your request in accordance with the CCPA.

• Right to Know: You have the right to know the following details about our privacy practices at or before the point of collection. We have provided such information in this Supplemental Notice. You may also request that we provide you with information about the following aspects of how we have handled your personal information specifically in the twelve months preceding your request:
  • The categories of personal information we have collected about you;
  • The categories of sources from which we collected such personal information;
  • The business or commercial purpose for collecting, selling, or sharing personal information about you;
  • The categories of personal information about you that we disclosed and the categories of third parties to whom we disclosed such personal information;
  • The categories of personal information about you that we sold or shared, and the categories of third parties with whom we sold or shared such personal information;
  • If we collect sensitive personal information, the categories of sensitive personal information to be collected, the purposes for which it is collected or used, and whether that information is sold or shared; and
  • The length of time we intend to retain each category of personal information, or if that is not possible, the criteria used to determine that period.
• Right to Deletion: You may request that we delete any personal information about you we that we collected from you.
• Right to Correction: You may request that we correct any inaccurate personal information we maintain about you.
• Right to Access Specific Pieces of Personal Information and Data Portability: You may ask to obtain the specific pieces of personal information we have collected about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the personal information to another entity without hindrance. You may not exercise this right more than two times in a calendar year.

NON-DISCRIMINATION: We will not discriminate against you for exercising any of your data subject rights. For example, we will not deny you goods or services, provide you a different level or quality of goods or services, or charge you different prices or rates for goods or services as a result of you exercising your data subject rights.

7. Other Disclosures

Financial Incentives for California Residents. We do not provide financial incentives to California consumers who allow us to collect, retain, sell, or share their personal information. We will describe such programs to you if and when we offer them to you.

8. Changes to Our Supplemental Notice

We may revise our Supplemental Notice periodically. When we do so, we will post an updated notice on this page.