CHANGES IN SERVICE & REPAIR WILL ELEVATE OUR CUSTOMERS’ EXPERIENCE

Only about 1% of Streamlight products ever need repair for defects. But since our products last so long, and because customers never want to give up their Streamlight flashlights, they do come back for service and replacement parts.

We understand that customers’ perceptions of a company are often formed when they need service. They may not think of a company at all when its products work just fine; but if they need special attention, their opinion of the company may depend entirely on how their requests are met. So it’s extremely important that Streamlight customers experience total satisfaction when they contact us for service and repairs.

New Service Manager and Service Tech Specialist Hired to Elevate Our Service and Repair Process
Streamlight has taken several major steps designed to make the service and repair process quicker, easier and more efficient; and to improve our customers’ experience. Among those steps is the addition of two key people, who both report to Bryan Troxel.

Paul Baxter is our new Service Department Manager, who comes to us with over 20 years of customer service, technical sales/training, and process improvement experience.

“From the moment a customer contacts us for service to the time they get their problem resolved,” Paul says, “My priority is to ensure that their experience is positive at every step along the way. We want customers to know that we’re here to help them and that we’ll do whatever it takes to provide that help.”

Doug Becker joins Streamlight as our new Service Technician Specialist. Doug's primary responsibility is to provide an array of technical support to the service department including developing and documenting service methods on new and existing products, training service personnel, and acting as a liaison to the engineering and manufacturing departments. Doug has 30 years experience in a multitude of technical and customer service roles.

“I’ll be developing the procedures for servicing every product we make, and those procedures will be available for every Streamlight authorized technician around the world,” Doug told us.

Long-Term Improvements
Some of the changes in service and repair will be evident immediately, while others are more long-term. Our goal is to ensure that any contact customers have with Streamlight service and repair leaves them with an exceptionally positive image of the company.

For service related, frequently asked questions, click here. To contact the repairs department, email us: cs@streamlight.com or call +1 (610) 631-0600.