Battery leakage is the #1 cause of failure in alkaline-powered flashlights. While Streamlight does not warrant against battery leakage in its alkaline battery products, the Battery Manufacturers often accept responsibility for damage to products caused by their branded leaking batteries. We suggest that before returning any alkaline lights to Streamlight for repair, you first try to determine if battery leakage is present. If the battery cap cannot be removed (because of corrosion), or if after removal it is found that there are swollen batteries that cannot be removed from the barrel, or the springs or contacts appear corroded, you (the customer) should use the information presented here to contact the battery manufacturers directly for remediation. You should be able to find additional customer service information on the Internet, however, we've provided a few listings below for your convenience.
DURACELL BATTERY GUARANTEE: If you're not completely satisfied with a Duracell® product, contact us. All of our batteries are guaranteed against defects in material and workmanship. Should any device be damaged by these batteries due to such defects, we will either repair or replace it if it is sent with the batteries. Send with postage prepaid to:
Berkshire Corporate Park
Bethel, CT 0680
Attn: Consumer Dept.
The Energizer®/Eveready® guarantee typically states: "We will repair or replace, at our option, any device damaged by these Energizer® batteries. Guarantee void if batteries are charged by user or device." Contact 1-800-383-7323. This guarantee may vary globally, so please check with your local Energizer office for details.
General Battery Guarantee: Guarantee on all batteries. We will replace or repair at our option, any device damaged by this battery if sent with batteries prepaid to the address below.
Spectrum Brands, Inc.
ATTN: Rayovac Consumer Services
601 Rayovac Drive
Madison, WI 53711
Trademarks of companies mentioned herein appear for identification purposes only and are the property of their respective companies.
Warning – Fire, Explosion, Burn Hazard: Streamlight recommends the use of Streamlight, Panasonic, Sanyo, or Energizer CR123A or Duracell 123 with it's non-rechargeable lithium battery products. For TLR-3 and TLR-4 series, Streamlight recommends the use of Panasonic, Sanyo, Duracell or Energizer size CR2. Use of other batteries or mixing of used and new or different brand batteries may present a risk of leakage, fire, explosion and serious personal injury. Do not recharge, misuse, short circuit, improperly store or discard, disassemble or heat above 212°F (100°C). Keep away from children.